言犀智能体平台
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What is 言犀智能体平台?
Yanxi is JD’s intelligent human–machine interaction platform for organizations working toward more digitalized service operations. It brings together JD’s customer-service and marketing practices with internally developed AI capabilities, and is positioned for customer service, marketing, and workflow automation across sectors such as government services, finance, retail, and education.
The platform supports text, voice, and multimodal interaction, combining conversational intelligence with emotion intelligence to connect users with business processes. Its AI foundation is organized around semantic and dialogue capabilities together with a voice middle platform, while products can be combined or customized as needed. Organizations can also use the platform foundation to build their own AI business applications, making it relevant to teams that need adaptable service and marketing experiences.
Key features of 言犀智能体平台
Multimodal interaction
It supports interaction through text, voice, and multimodal experiences, combining conversational intelligence with emotion intelligence for services that connect users with business operations through different interaction modes.
Dual-middle-platform AI engine
The AI foundation combines a semantic and dialogue middle platform with a voice middle platform, providing a base for application expansion and data sharing while helping organizations build continuing AI business applications.
Service and marketing applications
The platform addresses customer service, marketing, and workflow automation, helping organizations connect user-facing service processes and marketing operations to a shared set of platform capabilities.
Industry-oriented customization
It provides solutions shaped around the data and business needs of government services, finance, retail, education, and other sectors. Products can be combined according to organizational needs and customized for particular business requirements.